Information for Healthcare Providers
Healthcare is and Always Will be a "People" Business.
Patients judge your organization based upon how they are treated as well as the medical expertise and care you provide. Simple things like friendly faces, accommodating service and smooth-running operation are what counts to them! Have you ever asked yourself, "how does it feel to be a patient or customer in my organization?"
The best doctor's office, hospital and clinic understands that when it comes to serving patients, we need to replace our brain with our heart because that's often how people make decisions about providers. What emotion do people feel about the experience they have when in your facility?
The personal touch and paying attention to the individual need of your patients is what will drive loyalty among your patients.
So, how do we make this happen?
But there's a trick to learning better customer service skills; you can't bark at people and tell them they're doing it all wrong. The best way to reach people and make them receptive to learning is through humor and fun. So get everyone together and open all eyes to even the subtlest differences between quality customer service and, well...being treated worse than a dog!
Learning Sessions:
It's a Dog's World
In this learning session, you'll take a look at a day in the lives of Bob and Max, two patients seen by two very different healthcare organizations. Bob is treated like a dog at his healthcare facility, and Max gets the royal treatment at his vet's office. In the dog's world, every nuance of the quality service philosophy is practiced in memorable detail. And, in an unfortunate way, so is the quality of service for his master.
Becoming a Customer Service Star!
This is a fun, refreshing look at the basics of customer service and can be customized to your office, clinic or hospital. This learning experience will help you examine your attitudes about customers in five critical areas. "Give "Em the Pickle & The Power of the Pickle" video clips are used to illustrate these five ciritcal areas as well as to inspire and motivate. You will come away with a good assessment of your strengths and weaknesses, as well as an action plan for specific improvement.
 Print a copy of the Information for Healthcare Provider's Brochure to share with your colleagues!
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