Hi, I'm Jennifer Yazell !

Employee & Organizational Development Consultant

What's NEW at Golden Egg Communications?

Contact Jennifer today to learn more about these and other teambuilding activities and learning sessions!

The POWER of the PICKLE

5 Questions Every Leader Must Ask

Today's leaders face tremendous pressure to solve problems, achieve goals, manage change and improve productivity. These challenges can be very stressful! This learning session helps leaders learn how to ask the right questions and trust that "the answers are in the room."Based on the book, Leadership Made Simple, by Ed Oakley and Doug Krug, this learning session introduces a proven process called The Framework for Leadership™, which consists of 5 questions. When asked in a specific order, these questions empower leaders to engage their team in finding and implementing effective solutions.The Framework keeps groups from getting bogged down in the issue itself and the things that aren't working. It focuses them instead on what is working. Possibilities and solutions are generated from there. The net effect is:

• Ideas, answers and solutions are born from the people closest to the work.
• Conflicts can be resolved and group dynamics are redirected in a positive way.
• Employees become critical thinkers and have a sense of buy-in.
• Ideas and solutions are successfully implemented.

This learning session, which features the "5 Questions" video program, teaches learners what the 5 Questions are and how real-world organizations have applied the Framework to common, yet critical, workplace problems. Learners will experience the versatility of the Framework as they complete exercises where the 5 Questions are modified to suit specific situations or challenges. A follow-up "mini-framework" can be offered when the group needs to check in on their progress. Whether your organization is working to institute a change initiative, resolve conflict, raise customer satisfaction, launch a new product/service or address a specific workplace challenge, your leaders and employees can use this material to achieve successful results.

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Improving Your Presentation Skills

In a well-known study, 3,000 people were asked what frightened them most. The number one answer was "public speaking". This learning session gives participants the skills needed for confident communicaton with audiences of one or one thousand. This full-day class gives participants the opportunity to learn the basics and deliver a 3-5 minute practice presentation, which allows each participant to get positive and improvement feedback from trainer and fellow participants.

Delivering effective presentations can help you be better at your current job and open up opportunities for your career. Being a good communicator and being able to explain ideas and information to others is an essential quality in any job. Additional reasons to improve your presentation skills are:

• Presentations improve your personal development
• Effective presentations benefit your organization
• Presentation skills advance your career

Learning points that engage participants are:

1. The four main components of effective speaking for an audience of any size
2. Speech anxiety - why we feel it and how to deal with it
3. The importance of effective body language
4. How to most effectively communicate your message
5. Confidence-building techniques
6. The ABCs of presentation skills
7. Effective introductions and conclusions

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Whale Done! The Power of Positive Relationships

What does training killer whales have to do with human relations? More than you might think! In this inspirational learning session, leadership expert Ken Blanchard applies a proven approach used by the whale trainers at SeaWorld to teach managers and supervisors how to increase employee effectiveness at work.

In contrast to the all-too-familiar GOTCHA! approach to management (where managers and supervisors focus on catching people doing things wrong and taking corrective action), the Whale Done! approach teaches participants how to improve relationships by building trust, accentuating the positive, and redirecting the energy when things get off track. By building positive relationships, everyone is genuinely excited about the work they are doing!

Two video clips featured in the half-day learning session are:

1. Whale Done! -- Filmed on location at SeaWorld, Ken Blanchard teaches the overall Whale Done! philosophy and why it's so important to organizations.
2. Whale Done! in Action -- Ken Blanchard shows how to apply the concepts to real-life business situations, emphasizing how to give redirection when someone makes a mistake, and how to give a Whale Done! response when you catch someone doing something right.

Another feature of this fun learning session is the introduction of basic employee recognition practices and how they can dramatically improve workplace issues such as:

• Employee absenteeism & turnover
• Productivity
• Safety
• Stress
• Morale
• Profitability

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The 5 Dysfunctions of a Team

Based on Patrick Lencioni's New York Times best-selling book, The FIVE DYSFUNCTIONS OF A TEAM addresses the five obstacles that prevent even the best teams from succeeding. This learning tool offers a powerful model and actionable steps that can be used to overcome
common hurdles and build a cohesive, effective team. The Five
Dysfunctions Of A Team includes a comprehensive team assessment
and participant workbook that helps people learn and adopt successful
team behavior.

1. Absence of Trust
2. Fear of Conflict
3. Lack of Commitment
4. Avoidance of Accountability
5. Inattention to Results

1. Discover teamwork is a strategic choice. Itís a purposeful decision that people
   make.
2. Understand that functional teams make higher-quality decisions and
   accomplish more in less time.
3. Learn the Five Dysfunctions of a Team model.
4. Overcome common problems that stop your team from performing.
5. The final outcome is an action plan that is created to help the group take
   specific steps for improvement.

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The POWER of the PICKLE

Your business is not what you sell, it's who you serve!

Give 'Em the Pickle

Give 'Em the Pickle gives you the opportunity to meet Bob Farrell, founder of Farrell's Ice Cream Parlor and Restaurant, as he server up the most important aspect of any service business: taking are of the customer. We're all in the same business, the people business!

Make sure your employees have the scoop on effective customer service with this fun, lighthearted and highly effective training too.

1. SERVICE ~ Make serving others your #1 priority. Be proud of what you do and how you do it.

2. ATTITUDE ~ Choose your attitude. How you think about your customers is how you will treat them.

3. CONSISTENCY ~ Set high standards & stick to them. Customers return because they liked the service last time.

4. TEAMWORK ~ Make your teammates look good. In the end, it all ends up in front of the customer

What's Your Pickle?

In What's Your Pickle? Bob hits the road in his read 1954 Cadillac convertible in search of "all-star" Pickle givers from across the country. He uses the best of these stories to create an endearing an inspirational video that continues to build upon the pickle philosophy. You'll even learn about "the trickle pickle!"

In Bob's contagiously enthusiastic manner, you'll learn that "if you look and listen, your customers will tell you what your pickle is". He then offers four key steps - ways to help give your customer "The Pickle":

1. CONNECT with your customers ~ How would you want to be treated?

2. ANTICIPATE what they'll need next ~ How can you be one step ahead?

3. DELIGHT your customers ~ How can you exceed their expectations?

4. INSPIRE yourself and others ~ Are you willing to do what it takes?

What's Your Pickle? is fun and entertaining, and offers a fresh new look at how your team can integrate the pickle-giving culture into your own workplace. The stories will inspire viewers to new heights - some are endearing, some are practical, and some are simply amazing.

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We're in this Together

This learning session takes an honest and insightful look at the importance of mutual respect and cooperation on the job. Learners get to see the negative effects of gossip and unprofessional behavior as well as discrimination and harassment, illustrating how perceptions can become reality.

Why do people engage in inappropriate or illegal behaviors at work? Why are they mean or disrespectful? Maybe it's because they don't know any better.......Or maybe they know better but do it anyway. Now you can help manage both scenarios with a positive learning session that addresses a variety of harassment and workplace respect issues including gossip, common courtesy, offensive language and jokes.

Front-line employees, ranging in age from 20 to 35 from a variety of businesses, pose seven simple questions directly to the audience. An accompanying opinion survey engages viewers by asking them to examine their own perspectives about the topic. This learning session also features highly engaging discussion questions that can be answered in small groups or by playing a card game. Examples of some of the discussion questions are:

• How do I handle it when someone comes to work in a really bad mood?
• What if people are offering a juicy bit of gossip about my boss or co-worker?
• What is the rule when it comes to sexual attraction at work?
• How do I deal with negative, sarcastic or whining co-workers?
• What is the best way to handle someone who swears, tells inappropriate jokes or uses bad language?
• What is the best way to handle it if someone at work is often talking about political or religious topics?
• What if someone at work sends me an offensive or suggestive email?

The program reviews and explores the possibilities behind each answer. Learners are shown how to make the kind of choices that ensure mutual respect and cooperation on the job.

One optional part of the program reviews the legal details of harassment and demonstrates in a direct, uncomplicated manner how to create a more respectful workplace that prevents lawsuits.

This program can be customized to meet your organizationís specific needs, along with interactive activities to help address and solve workplace situations that are causing productivity and morale problems.

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The 7 Habits of Highly Effective People

This learning session is available in a 2-day or 3-day format. A 1-day refresher class is also available for people who have already completed the original 7-Habits learning session!

The 7-Habits provides participants with a robust and tactical implementation plan to fully integrate The 7 Habits into their lives. Designed for anyone looking to become a more effective
personóregardless of your occupation, position, or stage in life.

You'll See, Think, and Act Differently--To Get Better Results

In today's business environment, it's not enough to do things differently. You must do different things. The 7 Habits workshop will help you and the people in your organization change the fundamental way they approach their jobs, relationships, even problems and opportunities by:

• Breaking common ineffective behaviors and tendencies
• Creating high levels of trust
• Developing strong interdependent relationships.

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Leadership Modular Series

Drawn from the proven content of Franklin-Covery's flagship leadership development program, the Leadership Modular Series allows you to tailor the learning content to specific behavior and competencies that are most relevant to you. The Leadership Modular Series includes six modules that will make a lasting difference!

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