30 years of employee satisfaction research validates one simple truth – employees crave motivation, recognition and appreciation in the workplace. Time and time again, those are among the top ingredients that tend to impact performance and results more than anything else. What are the basic concepts and tools every manager and supervisor in the world needs to know to be a star motivator? Come to this exciting break-out session and find out!

Creating a motivating, enthusiastic and positive work environment can have a huge positive financial and human impact on your organization. Most managers and supervisors are taught how to deal with performance problems, but not really  taught how to interact with employees when performance is good or excellent.

Some of the most exciting things we’ll cover are:

• The daily benefits of recognition
• A look at some of the research linking employee recognition and performance
• Case studies profiling organizations that use recognition and motivation to their advantage
• what keeps us from recognizing others?
• Common workplace motivators and de-motivators
• Tips for recognizing teams and individuals
• Creating a motivational culture at work

Audience: anyone in a leadership role

Time: 4 hours

What does training killer whales have to do with human relations? More than you might think! In this inspirational learning session, leadership expert Ken Blanchard applies a proven approach used by the whale trainers at SeaWorld to teach manager and supervisors how to increase employee effectiveness at work.

In contrast to the all-too-familiar GOTCHA! approach to management (where managers and supervisors focus on catching people doing thing wrong and taking corrective action), the Whale Done! approach teaches participants how to improve relationships by building trust, accentuating the positive, and redirecting the energy when things get off track. By building positive relationships, organizations become more productive, achieve greater results, and create an environment where everyone is genuinely excited about the work they are doing!

Two video clips featured in this half-day learning session are:

1. Whale Done! — Filmed on location at SeaWorld, Ken Blanchard teaches the overall Whale Done! philosophy and why it’s so important to organizations.
2. Whale Done! in Action — Ken Blanchard shows how to apply the concepts to real-life business situations, emphasizing how to give redirection when someone makes a mistake, and how to give a Whale Done! response when you catch someone doing something right.

Another feature of this fun learning session is the introduction of basic employee recognition practices and how they can dramatically improve workplace issues such as:

• Employee absenteeism & turnover
• Safety
• Morale
• Productivity
• Stress
• Profitability

Audience: anyone in a leadership role

Time: about 4 hours

Understanding your personal coaching style is the first step to developing successful coaching relationships. By responding to the 18-item “What’s My Coaching Style?” inventory and receiving feedback from employees, participants identify their personal coaching style and build an understanding of the people they coach. Ultimately, coaches learn how to modify their own styles to create better rapport with their employees.

Learning Outcomes:

• Identify preferences for one of four coaching styles
• Develop an awareness of personal behavior patterns
• Understand how personal style reveals itself in coaching

Audience: anyone in a leadership role

Time: about 2 hours

Most managers and supervisors are required to conduct performance appraisals with their employees on an annual (or more frequent) basis. Research verifies what most of us already know — very few managers/supervisors do this task well and most do not look forward to it. There are some fundamental and crucial best practices to conducting helpful, solid performance reviews that can actually help an employee improve performance and encourage motivation and commitment to the job. Whether you’re new to conducting performance reviews or a veteran, you’ll be challenged and enlightened by this learning session. This full-day class is designed to assist managers, supervisors and lead people who are responsible for:

• Conducting performance reviews with employees who report to them
• Helping employees improve their performance in specific areas by effectively dealing with performance problems
• Implementing improvement plans with employees who may not be doing their job at a satisfactory level
• Coaching employees for great performance and for improvement

Audience: anyone in a leadership role

Time: full day

Here is a great opportunity for front-line supervisors, mid-level managers as well as top executives to get re-acquainted with their leadership style. Look at how your style translates into business results.

Audience: anyone in a leadership role

Time: about 2 hours

This is a customized course that is perfect for new supervisors or seasoned supervisors who need a refresher on the best practices. If you want your supervisors to do better and be better, this is an opportunity to explore.

Audience: anyone in a leadership role

Time: varies greatly due to customization

“Whose fault is this?” What if we could let go og the “blame game” and view accountability as a method for achieving personal and team effectiveness? Most employees take on new projects with the best intentions, seeking only a successful result. But lack of clarity, not lack of commitment, is often the obstacle. Accountability That Works presents a simple process structure – before, during and after – common to all tasks.

This learning session focuses on responsibility, empowerment and accountability. Accountability That Works teaches that accountability is much more than a paper trail. It is an ongoing opportunity to gain focus, accomplish more, streamline work processes, and create greater team effectiveness. Accountability That Works is an exciting, innovative new learning program  that will provide everyone in your organization with the tools they need for a greater sense of empowerment, a higher level of effectiveness, and increased productivity.

Audience: everyone

Time: 2-4 hours

Positive Discipline teaches a simple, yet highly effective, five step process for correcting negative performance. This workshop is a MUST for all supervisors and managers!

Positive performance coaching is achievable when supervisors and managers have the right training. This workshop will introduce you to an effective tool that teaches supervisors and managers to:

• thoroughly prepare for an employee performance improvement discussion (and understand the importance of going in prepared)
• define a performance problem as a gap between desired performance and actual performance
• take notes during the discussion and document agreed upon action steps
• shift ownership of the problem’s resolution to the employee
• get the desired outcome without losing employee commitment

Audience: anyone in a leadership role
Time: 3-5 hours